Worse bank hands down, understaffed is a understatement and people have to wait out side sometimes because they get backed up. You are better off going to another location and driver further to get what you need done because it will probably save you time and frustration. The staff member walking the floor was kind but the teller was a bit rude but she was probably having a bad day since there were soo many people complaining on the wait. ATM also has issues with making deposits from time to time.
If I could give 0 stars I would.... the workers are the absolute worse. They have no customer service skills and will argue everything with you roll their eyes and ignore you while you are talking to them. They don’t help in anyway at all. So glad this isn’t my bank and will be sure no one I know will use this bank ever. I now see why there is so many bad reviews. They do t want to help or care to help anyone!!!
After holding out for 17 years with the Bank of America I finally closed my accounts today. I feel a weight lifted from my shoulders. Never again will I need to wait for ages in line whilst the one teller on duty mismanages her customers. Never again will I have to argue to get what's rightfully mine. Sadly, they even made closing my accounts hard work today. After waiting in line (as per norm) for over 40 minutes I managed to withdraw my current balance, but they could not close my account in the branch. Their advice was to call up the number of the customer services by phone. WHY oh WHY can't they manage to complete simple exercises like this whilst I am physically there in the branch. I changed my main account to BB&T (now Truist) a couple of years back and I have received absolutely wonderful service from them (Thank you Mrs. Quigley). Please Bank of America - Take some lessons from your competitors before you chase everyone away.
I had a very positive experience with this branch. I got answers to all my questions and got enough support while choosing the right product for me and my family. The associates were friendly and helpful. I am 100 percent satisfied with the quality of service.
Today I visited the bank and was very pleased with the service, quickly and professionally, despite the huge workload and lack of staff, thanks to the manager. They do their best to do their job well!
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