Bank of America has been and keeps going downhill in customer service. I tried calling the branch. I had to go through a ppone tree before being asked if I wanted to speak with someone at the branch. Nothing makes your feel valued as having to talk to a computer. I pushed 4 to speak with a representative to have the phone ring and ring and not answer and then have a computer tell me that everyone is busy and hang up. I tried three more time with the same result. BoA, hire some more people and treat customers like your business depends on them. It does.
I would give them 0 stars if I could They wouldn’t help me do a wire transfer because my licensed says temporary but it does not expire until October, then try to get a certified check which I was also denied, then I proceed to close my account and I was told I couldn’t do either!! What am I supposed to do? Leave them all my money Anywhere I go I use my Florida license but maybe because I am Hispanic I am treated differently who knows but I am not coming back to this location or any of this bank locations after I take my money elsewhere
Today I visited the bank and was very pleased with the service, quickly and professionally, despite the huge workload and lack of staff, thanks to the manager. They do their best to do their job well!
They refuse to answer the phone here, when they finally did they just put the phone on the side completely ignoring me. Little did they know they forgot to mute it so I could hear everything they were saying. They have terrible customer service and I do not recommend them!
I needed to make a large deposit (40 checks) but was refused service at this location because my disability prevents me from wearing a mask. The outside deposit box was closed for some unknown reason, otherwise I would have used that. The branch manager Judith had me trespassed off of the property. I spoke to 2 regional managers to try to resolve this problem. Both regional managers upheld the trespass request. Another 1 star review... shocker!
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