If I could give 0 stars I would.... the workers are the absolute worse. They have no customer service skills and will argue everything with you roll their eyes and ignore you while you are talking to them. They don’t help in anyway at all. So glad this isn’t my bank and will be sure no one I know will use this bank ever. I now see why there is so many bad reviews. They do t want to help or care to help anyone!!!
I had a very positive experience with this branch. I got answers to all my questions and got enough support while choosing the right product for me and my family. The associates were friendly and helpful. I am 100 percent satisfied with the quality of service.
After holding out for 17 years with the Bank of America I finally closed my accounts today. I feel a weight lifted from my shoulders. Never again will I need to wait for ages in line whilst the one teller on duty mismanages her customers. Never again will I have to argue to get what's rightfully mine. Sadly, they even made closing my accounts hard work today. After waiting in line (as per norm) for over 40 minutes I managed to withdraw my current balance, but they could not close my account in the branch. Their advice was to call up the number of the customer services by phone. WHY oh WHY can't they manage to complete simple exercises like this whilst I am physically there in the branch. I changed my main account to BB&T (now Truist) a couple of years back and I have received absolutely wonderful service from them (Thank you Mrs. Quigley). Please Bank of America - Take some lessons from your competitors before you chase everyone away.
Today I visited the bank and was very pleased with the service, quickly and professionally, despite the huge workload and lack of staff, thanks to the manager. They do their best to do their job well!
Went in with a customers check written on their BoA account. They have 1 person working so the line was literally out the door. 30 minutes later I finally get to the teller and am told I can not cash the check because it is too large however for $25 they will convert it to a cashiers check. 20 minutes later I am told there is some problem with the check they can't disclose and they will not be giving me the cashiers check and I have to deposit it in my bank. They insisted the check was good, they just couldn't accept it and wouldn't tell me why. Really? IT"S DRAWN ON THEIR OWN BANK!!!! I can only say I am glad this is not my bank anymore and if you are here doing research my best advice is FIND A BETTER BANK. I am aware I will receive a stock reply about how disappointed they are that I had a bad experience. How about you just fix the experience instead of receiving literally 9 out of 10 1 star reviews?
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