Straight up lie to your face. Gives a print out of when money will be available and then just changes it. No explanation. No concern. Hard working regular people DO NOT matter one bit.
Bank of America has been and keeps going downhill in customer service. I tried calling the branch. I had to go through a ppone tree before being asked if I wanted to speak with someone at the branch. Nothing makes your feel valued as having to talk to a computer. I pushed 4 to speak with a representative to have the phone ring and ring and not answer and then have a computer tell me that everyone is busy and hang up. I tried three more time with the same result. BoA, hire some more people and treat customers like your business depends on them. It does.
They refuse to answer the phone here, when they finally did they just put the phone on the side completely ignoring me. Little did they know they forgot to mute it so I could hear everything they were saying. They have terrible customer service and I do not recommend them!
I would give them 0 stars if I could They wouldn’t help me do a wire transfer because my licensed says temporary but it does not expire until October, then try to get a certified check which I was also denied, then I proceed to close my account and I was told I couldn’t do either!! What am I supposed to do? Leave them all my money Anywhere I go I use my Florida license but maybe because I am Hispanic I am treated differently who knows but I am not coming back to this location or any of this bank locations after I take my money elsewhere
Today I visited the bank and was very pleased with the service, quickly and professionally, despite the huge workload and lack of staff, thanks to the manager. They do their best to do their job well!
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